Privacy Policy

1. Introduction & Overview

Foodzilla Fast Food ("Hum", "Hamara", ya "Foodzilla") Nagaur, Rajasthan me sthit ek registered fast food restaurant hai. Yeh Privacy Policy describe karti hai ki jab aap hamari website browse karte hain, online menu se cart me items add karte hain, table reserve karte hain ya WhatsApp order initiate karte hain, to aapka data kis tarah collect, store aur process kiya jata hai.

Foodzilla par visit karke aap is policy me likhe gaye data processing aur privacy practices ko fully agree karte hain.

2. Categories of Information We Collect

Hum sirf specific aur legitimate business requirements ke liye zaroori data collect karte hain:

• Contact Identification: Customer ka Full Name, Active Mobile Number (SMS & WhatsApp communication ke liye), aur Email Address.
• Geographic Delivery Data: Complete Delivery Address, Landmark, Colony, House Number aur City (Nagaur).
• Order & Cart Records: Selected fast food items, custom preparation notes (e.g. less spicy, extra cheese), order total, aur payment method selection (Online UPI vs Cash on Delivery).
• Session & Local Storage: Browser-based session tokens aur local cart data taaki agar aap page refresh karein to aapka cart clear na ho.

3. 4-Step Lifecycle of Your Information

• Step 1 (Order Fulfillment): Delivery personnel aur restaurant kitchen staff ko item details aur address dispatch karne ke liye.
• Step 2 (Transaction Communication): WhatsApp Business API aur SMS ke through instant bill summary aur estimated arrival time notify karne ke liye.
• Step 3 (Food Safety & Traceability): FSSAI aur local health guidelines ke anusaar daily customer booking audit logs maintain karne ke liye.
• Step 4 (Service Improvements): Customer feedback analyze karke menu quality aur delivery speed enhance karne ke liye.

4. Payment Security & Zero Financial Storage

Foodzilla apni website par kabhi bhi aapke bank account details, debit/credit card CVV, PIN ya netbanking passwords store nahi karta. Online UPI payments direct verified banking UPI apps (Google Pay, PhonePe, Paytm, BHIM) ya standard gateway QR codes ke through end-to-end encrypted channel par process hoti hain.

5. Non-Disclosure & Third-Party Protection

Hum kisi bhi customer ki contact information ko third-party telemarketers ya advertising agencies ko sell, trade ya share nahi karte. Aapka data strictly confidential rehta hai.

6. Customer Rights & Data Grievance Desk

Aapko adhikar hai ki aap apna saved customer profile data update ya delete karne ki request kar sakein. Kisi bhi privacy query ya correction ke liye contact karein:

📧 Email: Siddarthbhatt00@gmail.com
📞 Helpline: +91 90797 61984
📍 Location: Ginani Gali, Near Nursing Ji Mandir, Opp. Suparshwa Vatika, Nagaur, Rajasthan - 341001